Refund Policy
The short version. If the kit is not what you expected, email support@azentie.com within 14 days of your purchase and we refund the full amount. There is no form to fill in and no condition about how much you downloaded.
1. Statutory rights
This policy is offered on top of the law, not instead of it. If you are a consumer in Brazil, article 49 of the Consumer Defence Code gives you seven days to withdraw from a purchase made outside a commercial establishment. In the European Union and the United Kingdom the statutory withdrawal period for consumers is fourteen days, subject to the rules on digital content delivered immediately. Our voluntary fourteen days cover both, in every country, without argument about which applies.
2. How to request a refund
- Email support@azentie.com from the address you used at checkout.
- Include the Stripe payment reference shown on your receipt.
- Optionally tell us in one line what did not fit. It is not a condition, it is how we decide what to improve.
3. Timing
We confirm within two business days and instruct the refund immediately after. Stripe returns the money to the original payment method. Card issuers usually show it within five to ten business days, sometimes up to one full billing cycle for international cards. We cannot speed that part up.
4. After the fourteen days
We look at later requests case by case, and we always refund when the kit does not match its description or does not work as documented. Write to us and explain what happened.
5. What happens to your licence
A refund ends the licence granted on the Licence page. You must stop using the files and delete the copies you hold, including copies inside projects you have not shipped. We cannot technically remove files you downloaded, so this is a matter of good faith, and we treat it as one.
6. Abuse
We may refuse a refund, and may decline future orders, where there is clear evidence of abuse: for example repeated buy-and-refund cycles, or redistribution of the kit before requesting the refund. This does not affect statutory rights.
7. Chargebacks
If something goes wrong, please email us before opening a dispute with your bank. A chargeback costs us a fee and takes months to resolve, while an email refund takes two days. We have never refused a refund inside the window.